Accessibility Statement

General information

The Krzysztof Penderecki European Centre for Music is committed to making its website(s) accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies. The accessibility statement applies to the website

  • Date of website publication:
  • Date of last major update:

Compliance status

This website is partially compliant with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public sector bodies due to the following non-compliances or exclusions:.

Non-accessible content

The website is partially compliant with the Act of 4 April 2019 on Digital Accessibility of Websites and Mobile Applications of public sector bodies due to the following non-compliances or exclusions:

- a number of hyperlinks and images do not feature alternative text and redirect destination information;

- certain texts and icons on images lack appropriate contrast;

Content exempt from accessibility

Pursuant to Article 3(2)(2) of the Law of April 4, 2019 on Digital Accessibility of Websites and Mobile Applications (Journal of Laws 2019, item 848), videos that were published before September 23, 2020 are exempted from the subtitling and audio description requirements. If you need to make any of them accessible, please contact us. Maps are exempted from the obligation to provide accessibility.

Preparation of this accessibility statement

  • This statement was prepared on:
  • Data ostatniego przeglądu deklaracji:

The accessibility Statement was created on the basis of a self-assessment carried out by the public sector body samooceny przeprowadzonej przez podmiot publiczny.

Feedback and contact information

Provide the contact information of the person responsible for accessibility and for processing requests Marta Kula-Langer, email:, phone number: 609494644.

Everyone has the right:

  • submit a comments on the digital accessibility of the website or its element,
  • submit a request to ensure the digital accessibility of a website or its element,
  • request that non-accessible information be made accessible in alternative form.

The request must include:

  • contact details of the reporting person,
  • indication of the website or its element which the request relates,
  • indication of a convenient form of providing information, if the request concerns disclosure of inaccessible information in an alternative form.

Consideration of the notification should take place immediately, at the latest within 7 days. If it is not possible to provide accessibility or an alternative form within this period, it will take place no later than 2 months from the date of notification.

Complaints and appeals

If the public sector body refuses to comply with the request to provide accessibility or an alternative method of access to information, the person submitting the request may submit a complaint regarding the provision of digital accessibility of a website, mobile application or their elements. After exhausting the above-mentioned procedure, is possibility to submit an application to the Ombudsman.

Architectural accessibility

Krzysztof Penderecki European Centre for Music,
Lusławice 250, 32-840 Zakliczyn, Poland

The headquarters of the Krzysztof Penderecki European Centre for Music is a modern rectangular building, covering an area of approximately 1 hectare. It is surrounded by a lot of natural greenery. The entire area is fenced and covers over 5 hectares. There are two entrance gates for access to the parking lot. The best way to drive up to the main entrance is to use the first one. The glazed foyer of the concert hall is framed by a wooden colonnade. The main entrance to the building is from the south, while the entrance to the offices is from the north.

There are two designated parking spaces for people with disabilities, which are located to the right of the main entrance. It is also possible to drive up to the front door directly, where audience assistance staff will be happy to provide any information and support. There are no architectural barriers on the way to the main entrance from the parking lot for people with disabilities, and you can freely drive up with a wheelchair. Other parking spaces are located around the building. There is also a large gravel surface parking lot located at the first gate.

The Krzysztof Penderecki European Centre for Music is located in Lusławice, a village within 2 km from Zakliczyn, a small town by the Dunajec River. In the centre of Zakliczyn the main bus stop for buses from Krakow, Tarnów and Gorlice is located. The Penderecki Centre can be reached from there by taxi, which have their rank right next to the bus stop in Zakliczyn.

The main entrance to the building is on the south side. The door opens outwards. On the right of the entrance there is a reception desk. Here you can get information about your assigned seat and receive help from the audience assistance staff. To the left of the reception is the entrance to the foyer. Opposite is the cloakroom, which can be approached comfortably on foot or by wheelchair. Toilets can be found to the right and left of the cloakroom. Men's on the left, and on the right, toilets for women and for people with disabilities. The entrances to the ground floor of the concert hall are located on both sides of the foyer. There are six in total. All doors open outwards. The auditorium of the concert hall comprises 650 seats, 400 of which are located on the ground floor in 16 rows. The first eleven are on a flat surface. Each side of rows I-X can comfortably accommodate two wheelchairs. Rows XII-XVI are located on steps (appendix: audience plan). The balcony is accessible by stairs only (no lift). There are 10 rows. Seven are located on an elevated platform with steps leading up to them. The other three rows (A,B,C) are located along the walls, by the railings. The Centre also has a chamber music hall, a conference room, practice rooms, a library and an accommodation area (appendix: plan of the Centre). Wheelchair users can move freely around the building thanks to ramps.

The Centre has three toilets for people with disabilities. In the foyer, the event area and the accommodation area. Contrasting markings help to move freely inside. The accessible toilet in the foyer has an assist call alarm.

Additional information

Would you like to pay us a visit? Do you have questions or need help? Do not hesitate to contact us.

Marta Kula-Langer
e-mail:, phone no. 0048 14 665 10 30, SMS: +48 609 494 644

Katarzyna Daniel e-mail:, phone no. 0048 14 665 10 30, SMS: + 48 600 068 391

The Centre's concert offer is fully accessible for visually impaired visitors. Visitors with an assistant or a guide dog are also very welcome. A guide will show you around the exhibition "KRZYSZTOF PENDERECKI - HERITAGE OF POLISH 20TH AND 21ST CENTURY MUSIC", the manor and the park. We have also prepared audio guides in an audiodescriptive version, as well as guides of the manor and park area in the form of a handy Tyloplan with descriptions in Braille.

There is an induction loop in the concert hall. It encompasses 27 seats, in the third row on the ground floor. It is a fixed installation which remains active throughout each concert. The multimedia exhibition "KRZYSZTOF PENDERECKI - HERITAGE OF POLISH 20TH AND 21ST CENTURY MUSIC" can be visited with the help of an audio guide, in which the sightseeing path in Polish Sign Language is available. A Polish Sign Language interpreter does not participate in the tour of the park in Lusławice and the exhibition. If you are hearing impaired, please contact the Centre's accessibility coordinator two weeks before your planned visit and we will do our best to provide an interpreter. (See video: Information in Polish Sign Language (PJM))

The Centre's building has no architectural barriers that could impede access for wheelchair users. In order to accommodate masterclass participants with mobility impairments, a spacious room with an adapted bathroom is available at the Centre. In the concert hall, wheelchair-accessible seats are provided on the sides of rows I-X on the ground floor, two by each row. A total of up to 20 wheelchairs can be accommodated in this way. The only area not accessible to wheelchair users is the balcony of the concert hall, which is only reachable by stairs. The centre has no lift or a stair lift. If you are planning to visit the Arboretum and would like to inform us of your mobility needs, please contact us for useful information or human assistance. Getting around the park is very weather dependent. The tour route is a combination of gravel and cobbled paths as well as steps, with the possibility of a detour via the lawn on a sloping hillside. The multimedia exhibition is not fully accessible to wheelchair users - part of the collection is at a height that prevents full viewing. To book an assistant, please contact us a few days before your visit.

Ticket prices for concerts vary depending on the event. Reduced admission tickets are available for people with disabilities. If you intend to come with an assistant, please let us know before purchasing your ticket - we will assign a free seat for them. The cost of a discounted ticket to visit the exhibition and park in Lusławice is PLN 17. People with a severe disability card are exempt from the entrance fee. Admission is free for assistants.

Tickets for concerts and tours of the exhibition and park may be purchased online via the Centre's website or on site at the special ticket machine located to the left of the entrance to the building. At the ticket machine you can always get help from our audience assistance staff. At the ticket machine it is only possible to pay by card.

ASSISTANT: If you require the support of an assistant during your visit to the Centre, exhibition or park, we can provide one. To do so, please notify us at least 2 weeks before your planned visit: SMS: + 48 609 494 644, e-mail:
Persons with disabilities are allowed to enter the auditorium of the Centre and visit the park and the exhibition with a guide dog/assistance dog.

All rooms in the Centre are equipped with a fire alarm system. Alarm detectors trigger an audible and light signal when smoke is detected. Optical and acoustic alarms are located above each exit of the concert hall. The evacuation until the arrival of the fire brigade is under the command of the head technician of the building. Among the evacuees, priority should be given to people with limited (for various reasons) mobility. To ensure proper visibility for evacuation, the escape routes are equipped with emergency lighting and fluorescent directional signs to clearly indicate the escape route to a safe location. In the event of heavy smoke on the escape routes, it is necessary to move in a bending position. There will be less smoke in the lower parts of the rooms. Move along the walls so that you do not lose track of the direction. The length of the escape route from the concert hall to the exit outside the building is approx. 20 m.



Information in Polish Sign Language (PJM)

Przestrzeń w Centrum

Toaleta w foyer

Audioprzewodnik i tyfloprzewodnik