Accessibility Statement for

The Krzysztof Penderecki European Centre for Music is committed to making its website accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies.

The Accessibility Statement applies to the website www.penderecki-center.pl.

  • Date of website publication:
  • Date of last major update:

The state of digital accessibility

This website partially complies with the annex to the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public bodies due to non-compliances listed below.

Inaccessible content

Non-compliance with the annex

  • a number of hyperlinks and images do not feature alternative text and redirect destination information;
  • labels are missing in several places;
  • certain texts and icons on images lack appropriate contrast;
  • there are empty headers.

Preparation of Accessibility Statement

Preparation and updating of the Accessibility Statement

  • Date of preparing the Accessibility Statement:
  • Date of the last review of the Accessibility Statement:

We prepared the statement based on a self-assessment according to Checklist for assessing the digital accessibility of a website v. 2.2 (docx, 0,12MB).

Accessibility Self-Assessment Report

Feedback and contact information

You can report all digital accessibility issues with this website to Marta Kula-Langer — via email dostepnosc@penderecki-center.pl or by phone 609494644.

Everyone has the right to request the digital accessibility of this website or its elements.

When making such a request, please provide:

  • your name,
  • your contact information (e.g., phone number, email),
  • the exact address of the website where the digital accessibility issue is located,
  • a description of the problem and how you would like it to be resolved.

We will respond to your request as quickly as possible, no later than within 7 days of receiving it.

If this timeframe is too short for us, we will inform you. In this information, we will provide a new date by which we will correct the reported errors or provide the information in an alternative way. This new date will not be longer than 2 months.

If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will propose an alternative way to access it.

Handling requests and complaints related to accessibility

If we refuse to ensure the digital accessibility you requested in response to your request, and you do not agree with this refusal, you have the right to file a complaint.

You also have the right to file a complaint if you disagree with the alternative access method we proposed in response to your request for digital accessibility.

Helpful information can be found on the government portal gov.pl.

You can also inform the Ombudsman and request intervention in your case.

Other information

Architectural accessibility

KRZYSZTOF PENDERECKI EUROPEAN CENTRE FOR MUSIC

ADDRESS:
Lusławice 250, 32-840 Zakliczyn, Poland

SURROUNDINGS:
The headquarters of the Krzysztof Penderecki European Centre for Music is a modern rectangular building, covering an area of approximately 1 hectare. It is surrounded by a lot of natural greenery. The entire area is fenced and covers over 5 hectares. There are two entrance gates for access to the parking lot. The best way to drive up to the main entrance is to use the first one. The glazed foyer of the concert hall is framed by a wooden colonnade. The main entrance to the building is from the south, while the entrance to the offices is from the north.

PARKING:
There are two designated parking spaces for people with disabilities, which are located to the right of the main entrance. It is also possible to drive up to the front door directly, where audience assistance staff will be happy to provide any information and support. There are no architectural barriers on the way to the main entrance from the parking lot for people with disabilities, and you can freely drive up with a wheelchair. Other parking spaces are located around the building. There is also a large gravel surface parking lot located at the first gate.

ACCESS TO THE CENTRE:
The Krzysztof Penderecki European Centre for Music is located in Lusławice, a village within 2 km from Zakliczyn, a small town by the Dunajec River. In the centre of Zakliczyn the main bus stop for buses from Kraków, Tarnów and Gorlice is located. The Penderecki Centre can be reached from there by taxi, which have their rank right next to the bus stop in Zakliczyn.

INTERIOR OF THE CENTRE:
The main entrance to the building is on the south side. The door opens outwards. On the right of the entrance there is a reception desk. Here you can get information about your assigned seat and receive help from the audience assistance staff. To the left of the reception is the entrance to the foyer. Opposite is the cloakroom, which can be approached comfortably on foot or by wheelchair. Toilets can be found to the right and left of the cloakroom. Men's on the left, and on the right, toilets for women and for people with disabilities. The entrances to the ground floor of the concert hall are located on both sides of the foyer. There are six in total. All doors open outwards. The auditorium of the concert hall comprises 650 seats, 400 of which are located on the ground floor in XVI rows. The first XI are on a flat surface. Each side of rows I-X can comfortably accommodate two wheelchairs. Rows XII-XVI are located on steps (appendix: audience plan). The balcony is accessible by stairs only (no lift). There are X rows. Seven are located on an elevated platform with steps leading up to them. The other three rows (A,B,C) are located along the walls, by the railings. The Centre also has a chamber music hall, a conference room, practice rooms, a library and an accommodation area (appendix: plan of the Centre). Wheelchair users can move freely around the building thanks to ramps.


TOILET FACILITIES:
The Centre has three toilets for people with disabilities. In the foyer, the event area and the accommodation area. Contrasting markings help to move freely inside. The accessible toilet in the foyer has an assist call alarm.

KRZYSZTOF PENDERECKI ARBORETUM

ADDRESS:
Lusławice 1, 32-840 Zakliczyn

SURROUNDINGS:
The park can be reached from the car park next to the Krzysztof Penderecki European Centre for Music, heading towards the exit of the Centre's premises. The entrance to the park is located on the opposite side of the street, about 50 metres to the right of the Centre's gate. The path runs along a cobblestone pavement.

PARKING:
Visitors with disabilities are welcome to use the two parking spaces located at the main entrance of the Centre. There is a cloakroom, ticket machine and adapted toilet at this location, where the tour starts. It may also be possible to use further spaces at the entrance gate on the north side which is located closer to the park, but further away from the starting point of the tour.

ACCESS:
The entrance to the manor-park complex is located on the opposite side of the road, adjacent to the Krzysztof Penderecki European Centre for Music. The road has a residential character, and care should be taken when crossing it. The gate is opened by a guide for visitors, and the entrance is free of thresholds and architectural barriers.

NAVIGATION IN THE PARK:
The park covers an area of 16 hectares and includes the Krzysztof Penderecki Arboretum and the Elżbieta and Krzysztof Penderecki Manor House. A guide is available to give a tour of the manor-park complex (duration of the walk: approximately 1.5 hours). The tour goes along gravel and rocky paths, lawns and stairs and is occasionally modified due to weather conditions. The stairs in the Italian garden can be circumvented by traversing the lawn along a sloping hillside, and a gate with a small step separates the old and new areas of the park. The park has two roofed gazebos, which are equipped with relaxation areas. The one you come across first has a bench without armrests, and access is via a single step. The second area is accessed via four steps, and the benches inside have armrests and backrests.

TOILETS:
There is no accessible toilet in the park. However, there is an accessible toilet available in the Centre building, where the tour always starts.

ELŻBIETA AND KRZYSZTOF PENDERECKI MANOR HOUSE

ADDRESS:
Lusławice 1, 32-840 Zakliczyn

SURROUNDINGS:
The Manor House is located in the Krzysztof Penderecki Arboretum and is a historical monument. The road from the entrance gate to the manor is gravel. In good weather it is possible to walk on the lawns on both sides of the alley.  

ACCESS:
There are 4 steps leading up to the Manor House. There is no handrail or ramp on the stairs to allow wheelchair access. The double front door opens outwards.

INSIDE:
The tour covers one floor and includes 8 rooms. The thresholds between the rooms are between 1 cm and 4 cm high. The floors are made of wood and ceramics, and the width of the doors along the route is no less than 80 cm.  

TOILETS:
There is no disabled toilet inside the Manor House. However, there is an accessible toilet available in the Centre building, where the tour always starts.

Would you like to pay us a visit? Do you have questions or need help? Do not hesitate to contact us.

ACCESSIBILITY COORDINATORS FOR GUESTS WITH DISABILITIES:
Marta Kula-Langer
e-mail: marta.langer@penderecki-center.pl,
phone no. 0048 14 665 10 30, SMS: +48 609 494 644

Katarzyna Daniel
e-mail: katarzyna.daniel@penderecki-center.pl,
phone no. 0048 14 665 10 30, SMS: + 48 600 068 391

OFFER FOR VISUALLY IMPAIRED GUESTS:
The Centre's concert offer is fully accessible for visually impaired visitors. Visitors with an assistant or a guide dog are also very welcome.

A guide will show you around the exhibition "KRZYSZTOF PENDERECKI - HERITAGE OF POLISH 20TH AND 21ST CENTURY MUSIC", the manor and the park. We have also prepared audio guides in an audiodescriptive version, as well as guides of the manor and park area in the form of a handy Tyloplan with descriptions in Braille.

FACILITIES FOR PEOPLE WITH MOBILITY IMPAIRMENTS:
The Centre's building has no architectural barriers that could impede access for wheelchair users. In order to accommodate masterclass participants with mobility impairments, a spacious room with an adapted bathroom is available at the Centre. In the concert hall, wheelchair-accessible seats are provided on the sides of rows I-X on the ground floor, two by each row. A total of up to 20 wheelchairs can be accommodated in this way. The only area not accessible to wheelchair users is the balcony of the concert hall, which is only reachable by stairs. The centre has no lift or a stair lift.

If you are planning to visit the Arboretum and would like to inform us of your mobility needs, please contact us for useful information or human assistance. Getting around the park is very weather dependent. The tour route is a combination of gravel and cobbled paths as well as steps, with the possibility of a detour via the lawn on a sloping hillside.

The multimedia exhibition is not fully accessible to wheelchair users - part of the collection is at a height that prevents full viewing. To book an assistant, please contact us a few days before your visit.

TICKETS FOR CONCERTS AND SIGHTSEEING:
Ticket prices for concerts vary depending on the event. Reduced admission tickets are available for people with disabilities. If you intend to come with an assistant, please let us know before purchasing your ticket - we will assign a free seat for them.

The cost of a discounted ticket to visit the exhibition and park in Lusławice is PLN 17. People with a severe disability card are exempt from the entrance fee. Admission is free for assistants.

TICKET PURCHASE:
Tickets for concerts and tours of the exhibition and park may be purchased online via the Centre's website or on site at the special ticket machine located to the left of the entrance to the building. At the ticket machine you can always get help from our audience assistance staff. At the ticket machine it is only possible to pay by card.

ASSISTANT:
If you require the support of an assistant during your visit to the Centre, exhibition or park, we can provide one. To do so, please notify us at least two weeks before your planned visit: SMS: + 48 609 494 644, e-mail: marta.langer@penderecki-center.pl

Persons with disabilities are allowed to enter the auditorium of the Centre and visit the park and the exhibition with a guide dog/assistance dog.

RECOMMENDED BEHAVIOUR IN THE EVENT OF EVACUATION:
All rooms in the Centre are equipped with a fire alarm system. Alarm detectors trigger an audible and light signal when smoke is detected. Optical and acoustic alarms are located above each exit of the concert hall. The evacuation until the arrival of the fire brigade is under the command of the head technician of the building. Among the evacuees, priority should be given to people with limited (for various reasons) mobility. To ensure proper visibility for evacuation, the escape routes are equipped with emergency lighting and fluorescent directional signs to clearly indicate the escape route to a safe location. In the event of heavy smoke on the escape routes, it is necessary to move in a bending position. There will be less smoke in the lower parts of the rooms. Move along the walls so that you do not lose track of the direction. The length of the escape route from the concert hall to the exit outside the building is approx. 20 m.

Communication and information accessibility

KRZYSZTOF PENDERECKI EUROPEAN CENTRE FOR MUSIC

OFFER FOR THE HEARING IMPAIRED:
There is an induction loop in the concert hall. It encompasses 27 seats, in the third row on the ground floor. It is a fixed installation which remains active throughout each concert.

The multimedia exhibition "KRZYSZTOF PENDERECKI - HERITAGE OF POLISH 20TH AND 21ST CENTURY MUSIC" can be visited with the help of an audio guide, in which the sightseeing path in Polish Sign Language is available. A Polish Sign Language interpreter does not participate in the tour of the park in Lusławice and the exhibition. If you are hearing impaired, please contact the Centre's accessibility coordinator two weeks before your planned visit and we will do our best to provide an interpreter.

See video: Information in Polish Sign Language (PJM)

KRZYSZTOF PENDERECKI ARBORETUM
A guide is available to show visitors around the park. There are also hand-held tactile maps available with descriptions in Braille. The tour does not include a Polish Sign Language interpreter. Hearing impaired visitors are kindly asked to contact accessibility coordinator two weeks before their visit; we do our best to provide an interpreter.

ELŻBIETA AND KRZYSZTOF PENDERECKI MANOR HOUSE
A guide shows visitors around the Manor House. The tour does not include a Polish Sign Language interpreter. Hearing impaired visitors are kindly asked to contact accessibility coordinator two weeks before their visit; we do our best to provide an interpreter.

<h3>Dostępność architektoniczna</h3><div id="a11y-opis-architektury">

Dostępność komunikacyjno-informacyjna test

Przestrzeń w Centrum

Toaleta w foyer

Audioprzewodnik i tyfloprzewodnik

Biletomat

Arboretum Krzysztofa Pendereckiego

Dwór Elżbiety i Krzysztofa Pendereckich